Why reviews decide who gets the call
For a local business, your star rating is your storefront. The economics are real: a landmark Harvard Business School study by Michael Luca found that, on Yelp, a one-star increase in rating led to a 5–9% increase in revenue for independent restaurants. Reviews don’t just influence trust — they move money, and they help you win the click in Google’s local results.
How we get you more reviews — within Google’s rules
We set up a simple, frictionless way to ask happy customers at the right moment — by SMS, WhatsApp, email or a QR code at point of sale — so genuine positive reviews come in steadily. Asking is allowed and encouraged; buying, incentivising or gating reviews is not, and we keep you firmly on the right side of Google’s policies.
Handling bad and fake reviews
Every review gets an on-brand, timely response — the tricky ones especially, because future customers are reading. Where a review breaks Google’s policies (fake, from a competitor, off-topic or abusive) we report it and pursue removal, though Google has the final say. For the detail, see our guide on removing a Google review and responding to negative reviews.
Show your reviews off — and manage every outlet
Great reviews shouldn’t sit on one platform. We can surface them on your website and turn five-star feedback into social proof, and for multi-outlet brands we monitor ratings and alerts across every location. It ties into your wider online reputation across platforms beyond Google.
Industries we work with in Singapore
F&B and hospitality, clinics and aesthetics, retail, and home and professional services — anywhere a local search and a star rating decide who gets the enquiry. Talk to us about your reviews.
